New members: Allow 48 hours for your enrollment to process before registering for an account.
Common errors:
Your address must match what was entered during enrollment (e.g., "Avenue" instead of "Ave").
Use your name as it was entered during enrollment. Note: last names are limited to first 15 characters.
Check your Member ID. Member ID is 11 characters and starts with a zero. It is found on your ID card or Declaration page under "Policy (or Policyholder) Number."