Questions & Answers
What's changing?
Understanding the transition of your Delta Dental Individual & Family℠ plan to a new administrative team
Delta Dental believes everyone deserves good oral and overall health. Sometimes that means changing the way we provide service to our members. We have identified an opportunity to transition your Individual & Family plan offered by Delta Dental of Missouri and Delta Dental of South Carolina to a team that specializes in servicing consumers who purchase Individual & Family plans.
Your plan will continue to be underwritten by Delta Dental of Missouri and Delta Dental of South Carolina, but it will now be administered by Delta Dental of Wisconsin and its subsidiary, Wyssta Services, Inc.
Who is the new team and why are they administering my Individual & Family plan?
Great question! Wyssta is a wholly owned subsidiary of Delta Dental of Wisconsin. They specialize in assisting consumers with their individual dental and vision coverage. They already provide a wide range of services for Delta Dental member companies across the United States.
How will I know that my information has been transitioned?
You will receive a welcome packet in the mail that will contain your new ID Card, a declaration page summarizing who is covered and the cost of your plan, and a welcome letter with instructions on what to do next.
Will this affect my current coverage?
This will not change your coverage. You will continue to receive all the great benefits outlined in your policy document.
What about my renewal?
Your renewal date will remain the same. One great added benefit is that your plan will now automatically renew, similar to auto, home, or renters insurance.
How will I access my coverage information, pay my bills, or file claims?
DeltaDentalCoversMe.com is where you can find answers to your questions. Please register for a new online account to view payment information, benefits usage, explanation of benefits, and renewals. There is even a great chat feature that connects you to a live customer service agent.
You may also call our customer service team at 1-888-899-3734 or use the contact us form to send an email.
General Q & A
Why is the service of my policy changing?
To streamline internal operations and provide excellent end-to-end service to you, our member.
What changes should I expect because of this transition?
- New Subscriber ID, which you find on your new ID Card
- New ID Card, which will be mailed to you
- New Customer Service Phone Number 1 (888) 899-3734
- New payment processing date (27th of the month)
Will I need to create a new online member account?
Yes, you will create a new account at DeltaDentalCoversMe.com. Click "Register" to start the process.
Will my subscriber ID change?
Yes, you will have a new subscriber ID number. It can be found on the ID Card mailed to you after the transition.
After the transition, how do I contact customer service?
You can receive support in any of the following ways:
- Go to DeltaDentalCoversMe.com and click "Sign in" (after you have created your new login). You can review your benefit and payment information, update demographic information, change delivery preferences, and chat with customer service once you are signed in.
- Email: CustomerService@DeltaDentalCoversMe.com
- Call: 1 (888) 899-3734
Payment information
Will I need to re-enter my payment information?
No. The payment data you have on file will continue to be processed without interruption.
When will my automatic payment be withdrawn from my account?
Please note the payment date has changed to the 27th day of the month (or the next business day thereafter). If you pay on a monthly basis, we will draw your payment for April coverage on March 27. If you have provided an email to us, you will receive a friendly reminder prior to the withdrawal.
What if I make my annual payment via check, where should I send it?
We will send you an invoice reminding you of the upcoming due date and telling you the amount that is due. Please send your payment to:
- Delta Dental
- P.O. BOX 1237
- Wisconsin Rapids, WI 54495
Will I still get a discount for annual payments?
We do not currently offer a discount for annual payments. However, you are welcome to continue to make annual payments via whichever method works best for you, paper check, electronic funds transfer, debit, or credit card.
Claims information
Where can I find benefit information?
Benefits can be reviewed in this website by logging into your online member account at DeltaDentalCoversMe.com or by calling customer service at 1 (888) 899-3734.
Do I need to let my dentist know that my plan is being administered somewhere else?
Yes, please present your new ID card at your next dental visit. Your dentist will find it helpful to see the new Payer ID which is on your ID card (WDENC).
What if I need to know about a claim that was processed before the transition? Who should I call?
If you have a question about a previously submitted claim, please call our customer service team at 1 (888) 899-3734. We will work with you to solve your problem and make sure you receive all your benefits.
Renewal
What happens to my policy at the end of the contract?
Like other insurance coverage, your dental coverage will now automatically renew.
Where can I see my updated documents and premium costs when I renew?
Policyholders who have an email on file and opted into electronic delivery will receive an email notice 60 days prior to the plan's renewal date. Policyholders who have not shared this information will receive a paper notification.
