Questions & Answers

Understanding the transition of your Delta Dental Individual & Family℠ plan to a new administrative team

Delta Dental believes everyone deserves good oral and overall health. Sometimes that means changing the way we provide service to our members. We have identified an opportunity to transition your Individual & Family plan offered by Delta Dental of Arkansas to a team that specializes in servicing consumers who purchase Individual & Family plans.

Your plan will continue to be underwritten by Delta Dental of Arkansas, but it will now be administered by Delta Dental of Wisconsin and its subsidiary, Wyssta Services, Inc.

Who is the new team and why are they administering my Individual & Family plan?

Great question! Wyssta is a wholly owned subsidiary of Delta Dental of Wisconsin. They specialize in assisting consumers with their individual dental and vision coverage. They already provide a wide range of services for Delta Dental member companies across the United States.

How will I know that my information has been transitioned?

You will receive a welcome packet in the mail in April that will contain your new ID Card, a declaration page summarizing who is covered and the cost of your plan, and a welcome letter with instructions on what to do next.

Will this affect my current coverage?

This will not change your coverage. You will continue to receive all the great benefits outlined in your policy document.

Where will I find my coverage information, pay my bills, or access documents?

Your information can be found at DeltaDentalCoversMe.com. Please register for a new online account to view payment information, benefits usage, explanation of benefits, renewals, and access your dental ID card.

You may also call our customer service team at 1-888-899-3734 or use the contact us form to send an email.

What changes should I expect because of this transition?

• New Policyholder ID, which you find on your new ID Card
• New ID Card, which will be mailed to you
• New Customer Service Phone Number 1 (888) 899-3734
• New payment processing date (27th of the month)

Will I need to create a new online member account?

Yes, you will create a new account at DeltaDentalCoversMe.com. Click "Register" to start the process.

Will my Policyholder ID change?

Yes, you will have a new Policyholder ID number. It can be found on the ID card mailed to you after the transition.

After the transition, how do I contact customer service?

You can receive support in any of the following ways:

• Go to DeltaDentalCoversMe.com and click "Sign in" (after you have created your new login). You can review your benefit and payment information, update demographic information, and change delivery preferences.
• Email: CustomerService@DeltaDentalCoversMe.com
• Call: 1 (888) 899-3734

Will I need to re-enter my payment information?

No. The payment data you have on file will continue to be processed without interruption. Please note: Accepted payment methods include Visa, Mastercard, Discover Card, and bank draft. American Express cards cannot be used for premium payments.

When will my automatic payment be withdrawn from my account?

There will be two premium drafts in April:

• April 5: For April coverage
• April 27: For May coverage

Starting in May:

• Premium drafts will occur once a month on the 27th

Example: If your monthly premium is $30, you will be charged $30 on April 5 and another $30 on April 27. From May onward, you will only see a $30 charge on the 27th of each month.

If you've provided us with your email, you'll receive a friendly reminder before each withdrawal.

What if I make my annual payment via check, where should I send it?

We will send you an invoice reminding you of the upcoming due date and telling you the amount that is due. Please send your payment to:

• Delta Dental
• P.O. BOX 1237
• Wisconsin Rapids, WI 54495

Where can I find benefit and claims information?

Benefits can be reviewed by signing in to your online member account at DeltaDentalCoversMe.com or by calling customer service at 1 (888) 899-3734.

Do I need to let my dentist know that my plan is being administered somewhere else?

Yes, please present your new ID card at your next dental visit. Your dentist will find it helpful to see the new Payer ID on your ID card.

What if I need to know about a claim that was processed before the transition? Who should I call?

If you have a question about a previously submitted claim, please call our customer service team at 1 (888) 899-3734. We will work with you to solve your problem.

What happens to my policy at the end of the contract?

Like other insurance coverage, your plan will continue to automatically renew.

Where can I see my updated documents and premium costs when I renew?

Policyholders who have an email on file and opted into electronic delivery will receive an email notice 60 days prior to the plan's renewal date. Policyholders who have not shared this information will receive a paper notification.