An ID card is not necessary to present at your dentist office. Provide your name and member ID number, which the dental office will use to verify eligibility and submit claims.
To obtain a copy of your ID card, you can sign into your member account to print, email, or save your ID card. If you do not have access to a printer, please submit a request using the Email Us form on this page to have an ID card mailed to you.
Your member ID number is a unique number that identifies you as a Delta Dental subscriber under your dental plan. This is an eleven-digit number that starts with 07 or 08 and can be found on your ID card as well as on your member account dashboard.
Many of our dental policies require a 12-month commitment. We recommend reviewing your policy contract for state and policy specific guidelines on the requirements and instructions for termination.
You can terminate your plan at the completion of any plan year by submitting a request through the Email Us form on this page. You may also be eligible to terminate your policy mid-contract, following an approved qualifying event. A few of the most common qualifying events include:
To submit a request to cancel your policy, please complete the Email Us form on this page and your request will be processed by our customer service team. Please be sure your request includes the following information:
All requests will be processed in the order they are received, and you should receive reply within 5 – 7 business days. If a valid termination request is received before the end of the month but is processed after your billing date, we will refund any premium collected for the month following your termination date.
We recommend reviewing your policy contract for state and policy specific guidelines on the requirements and instructions for adding dependents as it varies by state. Generally, dependents may be added to your policy at renewal (requests may be submitted up to 60 days prior to your renewal date).
You may also add a dependent midway through your plan year if you have a qualifying event to do so. A few of the most common qualifying events include:
To submit your request to add a dependent, please complete the Email Us form on this page. With your request, be sure to include the following:
You should receive a confirmation of the addition within 5 – 7 days of receipt.
Most states require any policy changes to be submitted in writing, but some states allow verbal policy changes. We recommend reviewing your policy contract for policy and state specific requirements on making changes.
If you have additional question after reviewing your policy contract, or need help finding your policy contract, contact our customer service team 888-899-3734.
When processing an application, the very first month of premium payment is due at the time of enrollment. Future payments will be automatically deducted on the 27th of each month, which pays for the next month of coverage. (Example: September 27th billing date pays for October coverage)
We are unable to change the automatic billing date, but you do have the ability to pay your monthly premium ahead of time to suit your financial schedule. We also offer semi-annual or annual billing frequencies.
You have the option to update your payment method by signing into your member account, using our automated phone system, or with a customer service representative.
Please note: Updating the payment method does not automatically process any past due balances.